What is your COVID-19 Policy?
Vinegar Hill Pottery has always taken hygiene and health risks seriously, but given the changing situation regarding this new coronavirus, we thought it might be helpful to make formal statement and provide a few details.
Read our COVID-19 Statement
What are your pottery course terms and conditions?
Can I cancel a pottery course?
Course payments are NON-REFUNDABLE.
If you need to cancel a booking please contact us directly.
If you cancel more than 6 weeks before the start of the course, we can try to re book you onto a different course. If you cancel less than 6 weeks before the start of the course the entire fee is forfeit unless we can re-book the place.
Should we re-fill the place we will re book you onto a different date.
We cannot refund or exchange dates for last minute cancellations, whatever the reason. We strongly recommend that you purchase trip cancellation insurance to cover you under any circumstances. We are not able to vary from our stated refund policy regardless of your situation.
What should I wear for the pottery course?
Wear clothes that you don't mind getting mucky. We advise short nails too. We provide aprons (and nail clippers on occasion!).
When will my fired pots be ready for collection?
Details will be posted on our website when your pots are ready for collection (or delivery). Check here for details.
What are your delivery and postage options?
All of our pottery is hand made to order and can take up to 3 weeks for delivery. However, your items will be sent next day if stock is available. You will receive an email when your items have been shipped. We utilise Fedex for delivery.
Delivery Charges (prices include VAT)
- Orders up to £30 = £10.00
- Orders over £30 to £100 = £18.00
- Orders Over £100 = FREE
Can I cancel an order?
If you wish to cancel your order before it has been dispatched, please contact us. As we aim to get goods delivered as quick as possible we would ask you to contact us immediately. Under the distance selling regulations you have the legal right to cancel your order within 7 working days of receiving the goods. Your statutory rights are not affected.
Can I return an order?
If for any reason you wish to return your order, please contact us within 7 working days. Under the Distance Selling Regulations, if you buy online or by phone, your consumer rights entitle you to a full refund if you request one in writing within 7 working days of receipt. We will refund your order once it is received back by us and checked it is in good condition. We would request that items are packed with extreme care as any items returned to us broken or damaged cannot be refunded. Please note your are responsible for the return postage costs.
What is your policy for pottery damaged in transit?
Our courier delivers next day delivery Tuesday to Friday. We are unable to specify a time of delivery. Upon receipt, please check the condition of the goods. If the box looks damaged in any way please do not sign for the goods but call us immediately on 01590 642979 or 07932 184992. Vinegar Hill Pottery cannot be held responsible for goods that are damaged and have been signed for. If you do not check the condition of the goods on arrival, we are not obligated to accept any rejection by you of the goods at a later date.
What payment methods do you accept?
We accept cash, card payments over the phone, BACS payments, PayPal (email@example.com) and all credit cards except Amex. Sorry, no cheques.
How long are gift vouchers valid for?
Gift vouchers are only valid for one year from the date of purchase.
How do I redeem a gift voucher?
Choose a relevant pottery course and date and add to your basket. Simply enter the 12 digit code on your voucher at the checkout to redeem the cost. Select your course now!
Please note: as of 2nd December 2019, our One Day Pottery Courses have increased in price from £120 to £125. Any existing, un-used gift vouchers will be honoured at the new price of £125.
Do you offer commissions and custom-made orders?
What is your accommodation policy?
What facilities are provided in the accommodation?
We offer tea and coffee making facilities, free Wi-Fi internet access, towels, toiletries and a hair dryer. Cots and high chairs are available on request. We can organise qualified / CRB checked babysitters through our account with local company. Please ask for details.
Do you allow pets in the accommodation?
Sorry, no pets are allowed.
What is your smoking policy?
This is a no smoking establishment, although you can smoke outside in designated areas.
What is the accommodation check in/out times?
Check-in is between 4.00pm and 7.00pm. We would appreciate being advised of any change in your anticipated arrival time. We do not guarantee that rooms will be ready before 4.00pm but will do our best for those guests arriving early.
We ask that rooms be vacated by 10.30am.
Are parking facilities available?
Yes. If you wish to leave your car with us, please ask. We have a good-sized off-road car park and it should not be a problem.
We are committed to protecting and respecting your privacy. Our policy, in accordance with the General Data Protection Regulations (GDPR), sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed and stored by us, including your rights to request any personal information we hold about you. Read the full policy here
What are your hours of business?
Our normal working hours are: 9.00am-5.00pm Monday to Friday and 9.00am-4.30pm MOST Saturdays. Telephone calls are monitored between 9.00am and 7.00pm.